CustomerVoiceAI
Unlock powerful customer insights
Reduce time-to-insight
Level up your customer understanding and drive laser-focused product decisions with CustomerVoiceAI. Upload your transcripts and extract their needs, pain points and map opportunities in just no time at all.
Upload transcripts, get insights in minutes
Reduce the labour-heavy job of reading and interpreting customer transcripts manually. CustomerVoiceAI extracts key themes and insights, all within the matter of minutes (literally).
Analysis and insights map
Get structured, quantifiable data from open-ended customer interviews. CustomerVoiceAI will categorise and
prioritise your feedback in an actionable way with a clear focus.
Build better products
With a comprehensive view of your customer needs and jobs to be done, you can align your product roadmap to what matters most - and deliver experiences your customers love.
UNDERSTAND YOUR USERS
Detect patterns, sentiments and correlations that help you understand your users better
Discover valuable insights that might otherwise go unnoticed when dealing with high-volume data. Get true insights that improve customer satisfaction and product development.
MITIGATE AGAINST BIAS AND ERROR
CustomerAI reduces the effect of human biases and leverages data more fairly
With impartial data-driven insights, you can lessen the risk of subjective interpretation and natural human error in your findings and enhance your decision-making processes.
Reduce time to market and roadmap delays
Getting those all-important customer interview insights can be a pinch point in your roadmap. Reduce delays in your product development and delight users with well-informed, quick and impactful updates.
Save money reducing manual interview interpretation costs
With high volumes of customer interactions, come high costs in finding those key insights. By automating your interview analysis, you can save money on the manual labour costs.
Scale operations quicker by handling large data volumes
As your business and customer interactions grow, analysing feedback becomes more challenging. CustomerAI effortlessly handles large volumes of data, meaning you can scale your analysis efforts without compromising on quality or increasing downtime.
"Being able to validate product decisions with insightful data from real customer voices in minutes gave us the confidence to move quickly on critical projects."
SVP of Products, Technology and Innovation - Bhavesh Vaghela
"With CustomerVoiceAI, we were able to analyse over 500 hours of customer interviews in just minutes. The insight depth was game-changing for prioritising our roadmap and moving us forward."
Data and Insights Manager - University of Birmingham
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